TARRY HOUSE, INC.

 

Subject:  Grievance Policy and Procedure      

 

Procedure Number:  C.P. O4

Site: Tarry House & Tarry House Respite

 

Issued By: Executive Director

Effective: 11/29/00

Approved By: The Board of Trustees

Revised: 4/19/01; 7/19/05; 8/29/06

Reference Policy: HR 03; RP 01; RP 06

Reviewed: 12/19/02; 3/02/04; 7/19/05; 8/29/06; 11/5/08

 

Standards Reference:

CARF: Section 1. D.

ODMH: 5122-30-22

 

I.                   Policy

 

All Tarry House Staff, Members of the Board of Trustees and students/volunteers have an ongoing responsibility to make themselves available to facilitate the preparation and filing of grievances on behalf of those served.  While there are clearly outlined steps in the process, the person served should be informed that they may elect to skip steps and move at a different pace.

 

 

II.                Procedure

 

1.      At the onset of a complaint, staff or Board members are to assist the person served with articulating the nature and severity of the grievance.  In the event that a crisis situation exists, filing a grievance will take place at the appropriate time. Tarry House, Inc. staff will explain any and all aspects of resident rights and/or the grievance procedure upon request. 

2.      Initially, the person served needs to be offered the name and phone number of the Agency Client Rights Advocate and the Summit County Client Rights Ombudsman.  A resource list of all other Client Rights Advocates has been provided to each person served and is posted.

3.      Persons served may make a verbal or written grievance. Tarry House Staff or Board members are to file the grievance in writing with the Clients Rights Advocate, who will begin investigating immediately.  In any case, the person will have an opportunity to meet with the Client Rights Advocate within two (2) working days of filing and have a written reply within ten (10) working days.

4.      At any time in the grievance procedure, the Client Rights Officer may be contacted. The person served may also contact the Summit County Ombudsman or the Executive Director at any time during the grieving process.

5.      The grievance and its resolution will be filed with the appropriate authorities.

6.      If unresolved, the grievance will be brought before the Tarry House, Inc. Board of Trustees. If the Client Right’s Advocate is the subject of the grievance, the Executive Director will serve in the person’s interests.

7.      If the Executive Director is the subject of the grievance, the person served will be directed to the Board Member chairing the Personnel Committee.

 

 

 

___________________________                                          _____________________

    Executive Director                                                                              Date